March 8, 2018

Frequently Asked Questions

Some of our frequently asked questions.

General

FD Cardmembers get exclusive discounts at attractions and kid-friendly businesses across Toronto and throughout the Greater Toronto Area. You can already see a list of partner businesses and what they’re offering exclusively to our cardmembers by clicking here!

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Although our participating businesses are all family-friendly, you don’t need to be a parent to take advantage of our many great discounts to attractions, businesses, and services across Toronto and throughout the GTA.

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Our discounts are set up in a way that your entire family can take advantage of our great savings. There is no need to purchase a membership for your spouse or partner for discounts redeemed online. For discounts that are in-person, you must show your online membership card, the named member must be present to receive the discount.

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Redeeming Discounts

Each participating businesses “Redeem now” page shows how to redeem your membership discount for that specific business. There are generally three ways in which a discount can be redeemed:

  1. Online via exclusive promo code
  2. In-Store by showing your online membership card which can be displayed through the My Card link in our main menu
  3. At your appointment for our services that come to you by letting the participating business know you are a member when booking your appointment and showing your online membership at the time of appointment

 

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Simply click the My Card link located on our main menu to display your card. Only logged in, active members cards will appear. It will show that your card is valid as well as display your name and the current date.

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Pre-purchase

Our membership prices can be found in here.

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When you subscribe, you are paying up front for 30 days (monthly membership) or 365 days (yearly membership). When you cancel, your subscription will end at the end of that current membership period.

For example, if you sign up for our yearly membership and cancel 100 days later, you will still have access to all discounts for the remaining 265 days on your current membership period. Your membership will not renew past that point.

There are no refunds for cancelling midterm as you have access to all discounts for the remainder of that membership period.

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You can always purchase a new membership if you decide to come back to the family.

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We do not save any credit card information on our website. We use Stripe Payment Gateway to process all secure online payments.

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Account Changes

To update your subscription payment information, go to My Account -> Subscription and click Change Payment.

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If your name is not showing up on your online membership card, go to My Account -> Account Details and add your first and last name.

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To view your order receipts, go to My Account -> Orders.

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To view your active subscription details, go to My Account -> My Subscription.

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To cancel your membership, go to My Account -> Subscriptions and click on your active subscription. From there you will see a button to cancel your active membership.

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Have Another Question?

Contact us and we will be happy to answer any questions you may have. Please allow up to 24 hours for a response.

 

 

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